This Privacy Policy explains how Site Security Systems (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit our website, use our services, request quotes, or interact with our security systems (including cameras, alarm systems, sensors, and related software).  

If you have questions, please feel free to contact us. 

Quick Summary 

  • We collect contact details, account info, billing data, device and usage data, and if you use our monitoring or on-site services (audio and video captured by our security devices) 
  • We use data to provide, operate, maintain, and improve our services; to bill you; to communicate with you; and to comply with legal obligations 
  • You have rights to access, correct, delete, and export your personal data, and in some jurisdictions (for example, California) additional rights described below  

Information We Collect 

Contact and account information: Name, email address, phone number, billing and shipping address, account username and password, support history 

Payment and billing: Payment card or bank details processed via our payment providers (we do not store full payment card numbers on our servers) 

Device, usage and technical data: IP address, device identifiers, browser type and version, operating system, pages visited, referrer, timestamps, logs, and crash reports 

Audio / Video and sensor data: If you purchase or subscribe to on-site monitoring, live video streaming, or recording services, we collect audio, video, and sensor telemetry captured by cameras and sensors at the premises you authorize. This may include images of people, vehicles, and sounds from the monitored area 

Cookies and similar technologies: We use cookies, local storage, and similar technologies to operate the site, analyze usage, and deliver functionality. (See “Cookies and Tracking” below) 

How We Use Your Information 

We use personal data to: 

  • Provide and operate our products and services (e.g., camera streaming, monitoring, maintenance) 
  • Process payments, invoices and manage subscriptions 
  • Communicate about your account, service updates, or security incidents 
  • Improve and secure our products and website (analytics, troubleshooting, fraud prevention) 
  • Comply with legal obligations and respond to lawful requests from authorities 
  • With your consent, for marketing and promotional communications (you can opt out) 

Sharing and Disclosures 

  • We may share personal data with: 
  • Service providers who perform services on our behalf (payment processors, cloud hosting, analytics, monitoring partners) 
  • Sub-processors for video storage and streaming (third-party cloud video platforms) under contract and technical safeguards 
  • Law enforcement, regulators or courts when required by law or to protect rights, safety, or property 
  • Business transfers: in the event of a merger, acquisition, or sale of assets, data may be transferred as part of the transaction (with notice to affected users as required by law) 
  • When we share video/audio with third parties, we require contractual commitments to protect privacy and limit use to the purposes for which the data was shared. 

Data Retention 

We retain personal data only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary by data type (e.g., video retention may be set by your service plan or by law). If you wish to request deletion of recordings or other data, see “Your rights” below. 

Security 

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.  

Examples include access controls, encryption in transit, network security monitoring, and periodic security assessments. No system is completely secure; if we learn of a data breach affecting your personal information, we will follow applicable notification laws and inform affected individuals as required.  

Cookies and Tracking 

We use cookies and similar tools for: 

  • Strictly necessary functions (site security, login) 
  • Performance and analytics to improve service 
  • Functional and marketing purposes (with consent where required) 
  • You can set your browser to reject cookies, but some parts of the site may not function properly. For California residents, we provide opt-out mechanisms where required.  

Children’s Privacy 

Our services are not directed at children under 16 (or a higher age where local law requires). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child without proper consent, please contact us and we will take steps to remove it.  

Your Rights 

  • If you are a California resident (CCPA/CPRA) you have the right to: 
  • Know categories and specific pieces of personal information collected and the purposes; 
  • Request deletion of personal information (with exceptions); 
  • Opt out of sale or sharing of personal information (we do not “sell” data unless disclosed); 
  • Limit use and disclosure of sensitive personal information; 
  • Non-discrimination for exercising privacy rights.  
  • To exercise any rights, please contact us at the email or address below. We will verify your identity before responding and respond within legally required timeframes. 

How to Contact Us / Exercise Rights 

Data Controller: Site Security Systems 

Email: info@sitesecuritysystems.com 

Mailing address: 1015 Classic Road, Apex, NC 27539. 

For California rights requests, you may also call: 800-414-2297. 

When contacting us about rights requests, please include your name, contact details, description of the request, and any account or location information that helps us locate the data. We may ask for additional verification to protect your privacy. 

Third-party Links and Integrations 

Our website and devices may link to or integrate with third-party websites and services (for example cloud video providers, mapping services, payment gateways). Those services have their own privacy policies; we are not responsible for their practices. 

Changes to this Policy 

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The “Effective date” at the top will indicate when the policy was last revised. For material changes that affect how we use previously collected personal data, we will provide notice as required by law. 

Additional Resources and Legal References 

California Attorney General — CCPA/CPRA guidance and requirements  

CPRA text and resources 

Notice for California Residents 

If you are a California resident, this Privacy Policy describes the categories of personal information we collect and disclose, and the rights you may have under the CCPA/CPRA. To submit a request under California law, contact us as described above.